Exhaustion claws dragging the weary to sleep. It was the first time in recent memory when the call of slumber came and slipped through the comfort of dreams. It must have been the business meeting earlier that night and the promises it brings. A start-up company, a passion I've been doing for ages, a good pay, a boss who is the husband of a former teacher. The elements are all present, the only thing missing is the blood compact that will finally seal the deal.
Two accounts disappeared, while two others had their first run. Hopes are high that these double strike will end the strings of whammy. The account I keep still bleeds profusely. Today a total output of an entire shift can be managed by a single agent. And there are more than 10 agents in that shift. It's no wonder, nobody was looking at my direction when their shift ended at six.
Project Raketship may have been too grand an idea, it ended in a flux. A series of misunderstood correspondence lead to a breakdown of communications. The trigger was a request for detailed instructions. The Virtual Assistant promised a prompt reply but reinforcements came in the form of a howling wind. While repeated inquiries about the article development flooded my email, my request for details were completely ignored. Silence fell on all channels. In the end, I courteously announced my decision to leave.
While doing my evaluation, I found several errors committed by the agent in focus. I was fuming mad of course, she had undergone a re-training just a few weeks ago. The bitch in me was ready to strike again, but then I realized,
"What is the point of being too hard, when she is just demoralized like everyone else."
So instead of slapping the agent with a glaring email (which could be read by everyone on the floor) to point out her errors, I gave a few examples that she could follow as part of the corrective measures included in the evaluation.
Today is the end of the month. In less than thirty days, a new life will carry on the torch from the old guards. A new generation will inherit the earth, and despite the unreadiness of his parents to bring him to this world. Hope sees through. It will be a year less before my mother retires and a year more before I embrace my third decade. These new realities colliding with my old principles are tearing the order apart. When the dust settles, wisdom will be acquired.
If there are two things I have learned so far, first is to never allow oneself to be romantically attached. Love must take a backseat when the fate of an entire household is involved. Last is to learn to take chances. I maybe unprepared for the big jump, but I have made up my mind.
It is time to move on.